Lead legal service delivery in Toronto through throughput, capacity planning, and performance metrics across a hybrid workplace. Shape how client work moves from intake to completion.

This full time Head of Operations role leads operations for a multi-practice legal business. You will direct practice leaders and managing attorneys while managing service levels, delivery cost, productivity, and margin. The work includes automation, AI tools, staffing plans, and data-based insight for the COO.

Key Responsibilities

Own throughput, turnaround times, backlog, capacity, and service levels

Coach practice leaders and managing attorneys through operating reviews

Manage delivery cost, productivity, margin, budgets, and forecasts





Modernize delivery through automation and AI tools

Translate revenue projections into staffing and capacity plans

Requirements

Five to twelve years of operations experience

Three or more years directing high-volume transaction teams

Experience leading large, multi-tier organizations

Proven workflow improvements in output, quality, and spend

Ability to work hands-on and hybrid in Toronto

Apply legal operations leadership, capacity planning, and AI-enabled delivery expertise across Toronto’s multi-practice service organization.

📌 Head of Legal Operations Delivery (Winnipeg)
🏢 Raydar
📍 Winnipeg