Support Health Link technology operations at Southport Tower through database maintenance, troubleshooting, and accurate administrative coordination.

As an Administrative Support IV, you will provide advanced administrative, technical, and operational support for the Health Link contact centre. Maintain information across InformAlberta, Genesys Pure Cloud, SharePoint Online, and Connect Care. Work with Coordinators and Technology Analysts to uphold policies, documentation, and standards.

Key Responsibilities

- Maintain data across Health Link databases and supporting documentation
- Assist with database enhancements and user acceptance testing
- Provide first-line technical support and troubleshoot staff issues
- Track assets and complete user provisioning activities




- Create flowcharts, process documentation, and job aids

Requirements:
- Some post-secondary education
- Three recent years in contact-centre or technology support environments
- One year supporting enterprise applications or contact-centre technologies
- Intermediate Microsoft Excel skills, including formulas and lookups
- Robust communication, judgment, confidentiality, and prioritization skills

Apply technology support, database, testing, and documentation expertise to maintain Health Link services and information for Albertans.

📌 Health Link Technology Support Administrator (Calgary)
🏢 Primary Care Alberta
📍 Calgary