Support Ashby’s high-touch customer experience by combining strategic customer guidance, product expertise, and scalable portfolio management.

As part of Ashby’s High-Touch Customer Success team, you will serve mid-market and growth-stage organizations. You will manage approximately 60 customers while developing relationships with diverse stakeholders. The role emphasizes adoption, engagement, retention, customer voice, and continuous improvement.

Key Responsibilities

Build trusted partnerships across diverse customer stakeholders

Support adoption, retention, and growth through customer engagement

Create customer “aha” moments through tailored teaching

Provide customer perspective to internal product stakeholders

Improve Customer Success processes through data and iteration

Requirements

Strong track record in B2B SaaS Customer Success

Experience managing portfolios exceeding $1.5M in total ARR

Clear communication and exact questioning skills

Ability to prioritize effectively across varied customers

Interest in continuous improvement and data-informed work

Bring scalable customer partnership, thoughtful prioritization, and product learning to Ashby’s expanding High-Touch Customer Success function.

📌 High-Touch Customer Success Manager (Winnipeg)
🏢 Ashby
📍 Winnipeg