Support hyperscale customers through success planning and readiness coordination as Vantage’s Strategic Account Manager in Québec, QC. French and English fluency is required.This position owns customer outcomes throughout the lifecycle, serving as the primary customer contact. You will coordinate cross-functional teams while tracking commitments, onboarding, operational issues, and account health.

The work includes customer governance, stakeholder engagement, and executive reporting for strategic accounts.Key Responsibilities:





Maintain Customer Success Plans and account health indicatorsCoordinate readiness and customer onboarding activitiesMonitor Voice of Customer trends and SLA performanceDrive corrective action and issue resolution closurePrepare executive-ready reports and account summariesRequirements:

Five or more years in customer success, service delivery, or program managementExperience managing cross-functional initiatives without direct authorityStrong executive presentation and communication abilitiesBachelor’s degree or equivalent experienceFrench and English fluency for North American stakeholdersApply customer success planning, readiness coordination, and issue management skills to Vantage’s hyperscale account portfolio.

📌 Hyperscale Customer Success Manager (Winnipeg)
🏢 Vantage
📍 Winnipeg