Guide hyperscale customer success at Vantage by tracking readiness, service health, and outcomes across the customer lifecycle.

This Strategic Account Manager supports assigned hyperscale and strategic customers from Vantage’s Québec, Canada campus. You coordinate Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams. Your focus includes governance, Voice of Customer trends, SLA performance, operational issues, and success planning.

Key Responsibilities

Monitor customer health indicators, SLA performance, and operational issues

Maintain Voice of Customer trends and account health information

Coordinate customer onboarding, readiness, and RFS activities

Maintain Executive Connect plans and engagement documentation





Prepare executive-ready reporting and account summaries

Requirements

Five or more years in customer success, service delivery, or program management

Experience managing cross-functional initiatives without direct authority

Solid customer relationship management background

Bachelor's degree or equivalent related experience

Fluency in French and English required

Apply customer success expertise, health monitoring, and executive reporting to hyperscale accounts supported by Vantage.

📌 Hyperscale Customer Success Manager (Winnipeg)
🏢 Vantage Data Centers Canada Management
📍 Winnipeg