Support hyperscale customers through success planning and readiness coordination as Vantage’s Strategic Account Manager in Québec, QC. French and English fluency is required.

This position owns customer outcomes throughout the lifecycle, serving as the primary customer contact. You will coordinate cross-functional teams while tracking commitments, onboarding, operational issues, and account health. The work includes customer governance, stakeholder engagement, and executive reporting for strategic accounts.

Key Responsibilities

Maintain Customer Success Plans and account health indicators

Coordinate readiness and customer onboarding activities

Monitor Voice of Customer trends and SLA performance

Drive corrective action and issue resolution closure





Prepare executive-ready reports and account summaries

Requirements

Five or more years in customer success, service delivery, or program management

Experience managing cross-functional initiatives without direct authority

Solid executive presentation and communication abilities

Bachelor’s degree or equivalent experience

French and English fluency for North American stakeholders

Apply customer success planning, readiness coordination, and issue management skills to Vantage’s hyperscale account portfolio.

📌 Hyperscale Customer Success Manager (Winnipeg)
🏢 Vantage
📍 Winnipeg