IMIT Business Analyst - Registration, Switchboard & Data Quality Provincial Position, Flexible Within the Province Department: IMIT HIS Data Quality CNS Management/Non UnionPosition Posting Closing Date: 17-Nov-26 Reporting to the IM/IT Business Program Manager, Registration, Switchboard & Data Quality, the IM/IT Business Analyst will be committed to a high standard of performance and is responsible for ensuring data reliability, supporting digital transformation, and collaborating with key clinical and business stakeholders throughout the province to support sustainable process improvement. Through the effective use of IM/IT tools, services and systems of support, the IM/IT Business Analyst will support strategies that enable patient access and navigation, data integrity, and operational performance across admitting, registration, scheduling, and switchboard workflows.

Access

Innovation & Performance Identify systemic barriers impacting wait times, throughput, and service equity Drives innovation to enhance patient access, improve operational efficiencies, and advance service delivery and quality Perform analysis of the end-to-end patient access journey to identify trends, risks, and strategic opportunities Data & Analytics Participate in the development of executive-level dashboards, KPIs, escalation thresholds, and performance reports Monitor and report on performance indicators that measure access efficiency, sustainability, and accountability Analyzes and documents business requirements and workflow impacts related to patient access and health information processes during project and operational planning.

Continuous Quality Improvement

Participates in audits of registration, switchboard, and health information workflows Conduct root cause analysis and workflow redesign to reduce variation, enhance efficiency,



and account for human factors Collaborates with end-users and supervisory staff to align provincial health information processes, driving standardization and quality improvement.

Digital

Health & System Optimization Contribute to optimization of clinical information systems and applications Establish and maintain working relationships with clinical partners and other business stakeholders to enhance health information processes within the area of responsibility. Policy & Procedure Development Participate in development, review, and revision of policies and standard operating procedures related to patient access and health information workflows Ensure alignment between policy, regulatory and accreditation requirements, system configuration, and operational practice Degree or diploma in Health Information, Business Analysis, Information Technology or Health Related disciple. Consideration may be given to those with equivalent training and relevant experience. ~1-3 years' experience with health information, business analysis, system support or equivalent combination of education, training, and experience an asset ~ Certified in Health Information Management (CHIM) or Health Information-Certified Associate (HICA) through the Canadian Health Information Management Association (CHIMA) considered an asset ~ Formal training, certification, or experience in quality improvement, process redesign,



or healthcare improvement science (i.e., Lean Six Sigma, IHI, CPHQ) considered an asset ~ Recent experience supporting clinical application systems and related services in a complex health care organizational environment considered an asset ~ Proficient with Microsoft Outlook, Excel, Word, PowerPoint, and Visio ~ Please ensure your resume is up-to-date and includes all relevant education, experience, training, and certifications.

Permanent full-time position; This position operates with a hybrid mode consisting of working days both remotely and onsite, Monday to Friday Band: 4 Hourly Rate: $39.05 - $47.84 Successful candidates may be eligible for a comprehensive benefits package, which includes health, dental, and travel insurance; long-term disability and life insurance coverage; and a defined benefit pension plan. Additional wellness, development and employee support programs may also be available. we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself.

Nova Scotia

Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify. Database, Business Analyst, Business Process, Lean Six Sigma, Six Sigma, Technology, Management

📌 IMIT Business Analyst - Registration, Switchboard & Data Quality (Ottawa)
🏢 Nova Scotia Health and IWK Health
📍 Ottawa