Design knowledge management operating models for AI-enabled customer service, defining ownership, processes, and governance within Genesys Cloud environments.

Miratech is seeking an Organizational Design Consultant to assess business requirements and AI roadmaps for enterprise clients. The consultant will identify capability gaps and recommend practical approaches across knowledge creation, maintenance, content quality, and operating model design. Strong experience with technology consulting, organizational design deliverables, and shared ownership structures is required.

Key Responsibilities

Assess knowledge creation and maintenance across business lines

Identify capability, ownership, resource, and process gaps

Define content lifecycle responsibilities through RACI matrices

Develop role profiles,



competencies, and resourcing requirements

Align operating model recommendations with governance frameworks

Requirements

8+ years in technology consulting

Experience developing target operating models and transition plans

Experience defining AI service roles and responsibilities

Experience assessing complex shared ownership structures

Robust director-level and executive stakeholder management skills

Use organizational design and knowledge management expertise to clarify AI ownership, content governance, and Genesys Cloud service readiness.

📌 Knowledge Management Operating Model Consultant (Winnipeg)
🏢 Miratech
📍 Winnipeg