Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA to create transformative products and experiences through strategy, research, and design. With headquarters and labs in Seattle and studios in Boston, San Diego, San Francisco, New York City, and Bengaluru, we partner with clients around the world.

This opportunity is a part of Blink’s Embedded practice which supports long‑term opportunities with some of Blink’s largest client partners.

Location: Remote- must be located in Denver, CO or Seattle, WA area What you’ll be doing We are seeking a Principal Design Program Manager (DPM) to be the operating backbone for eComm Design. This person owns how design work gets requested, planned, tracked, reviewed, and delivered across web and app. They are equal parts program leader and systems builder: running high-visibility programs and our Experimentation & Growth sprints, while also building the Jira, reporting, and review structures that keep 20+ designers visible, protected, and shipping.

This role will partner daily with Design, Product, Engineering, Research, and Marketing stakeholders - raising their hand when something needs to be called out, not smoothed over. We are also looking for someone who uses AI in their own workflow and helps the team do the same.

Design

Operations & Systems Own the Jira operating model for eComm Design: ticket intake, kanban board, sprint planning, status definitions, sub-task rules,



and how blocked or stalled work gets flagged Help maintain the team dashboard and reporting so leadership can see work in progress without needing a meeting Track designer capacity, spot overload and underuse early, and help the manager make resourcing calls with real data Lead design program management for major initiatives, from kickoff through post-delivery dev support Run the working rhythm: daily design syncs, UX x PM working sessions, and weekly status updates Translate cross-domain timelines (Product, Dev, Offers, Biller, QE) into design milestones, handoff dates, and transparent risks Keep design aligned with finalized requirements and call out early when design is running ahead of them Manage scope by documenting the original ask and making mid-project changes visible and debatable Facilitate the Experimentation & Growth sprint cycle: check-ins, grooming, sprint review and planning, and candidate prioritization Help evolve a more outcome-driven experimentation process and how results are shared with leadership Stakeholder Management & Leadership Communication Schedule and manage team Studio Reviews, Director office hour reviews, and Hot Sheet updates Give senior leaders a clear read on status, tradeoffs, and asks,



and get decisions unstuck when they are waiting on one person Run kickoffs that bring in Design early, so designers are co-creators and not order-takers Manage inbound requests: push back on side-channel asks, set expectations on priority, and hold the line on intake Help design teams find real use cases for AI, with a focus on building confidence and saving time Act as a thought partner to the design manager on team health, capacity, and priorities Partner with peer DPMs on shared practices, and coach new DPMs and project coordinators Champion the value of design visibility, tracking, and shared definitions of done across the team and partner orgs 7+ years of program or project management in a design, product, or technology environment, with a record of delivering complex, cross‑functional work ~ Deep Jira fluency: workflows, dashboards, JQL, custom fields, and reporting.

Experience with Agile practices (sprints, grooming, story pointing, retros) in a mixed team where not every pod runs the same way ~ Strong working knowledge of design processes, Figma, design systems, and UX terminology ~ Comfort presenting status, risks, and tradeoffs to Directors and VPs, in writing and live ~ Working knowledge of AI tools such as Claude, plus curiosity and a track record of helping others adopt them ~ Bachelor’s degree or equivalent experience. Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability. #

📌 Lead Design Program Manager (Quinte West)
🏢 Blink UX
📍 Quinte West