Job Type Permanent Part Time Replacement/Recent Position Replacement for Existing Vacancy Posting Type Internal and External Posting Date 11/06/2026 Customer Experience Library Technician Responsible to support the daily branch operation and provides information and customer services. Creates engaging displays to promote library resources and services Provides specific customer experience functions, including but not limited to: Assisting Assistant Manager in handling customer inquiries and complaints through various channels including in person, phone, online chat and email. Interpreting library policies where appropriate.

Escalates complaints to the Assistant Manager as needed. Handling customer account related inquiries including processing fees and payments Monitoring and processing Meeting Room rental enquiries for management approval Assisting and instructing customers in the use of library applications and equipment (self-serve machines, computers, photocopiers, Makerspace equipment etc.) Assisting Assistant Manager to perform troubleshooting of equipment. Ensures equipment is well functioning and has the necessary supplies, notifying management of the need to repair and to order additional supplies.

Assists Assistant

Managers or Managers with the daily branch operation as required.



Opening and closing the library building Monitoring appropriate staffing coverage for service Reporting building related issues or health and safety incidents Supports the Customer Experience Team in delivering exceptional service to library customers Operates under the supervision of an assistant manager, who may oversee their work either on-site or from other locations Follows established procedures and guidelines for Health and Safety, and Customer Experience functions Education and Experience Library TechnicianDiploma required Early Childhood Education, Adult Education, orotherrelatedcoursesconsidered an asset Demonstrated ability to perform detail oriented tasks, follow direction andprocedures Ability to work flexiblehours Richmond Hill Public Library Values Diversity Literacy and Lifelong Learning About Richmond Hill Public Library Richmond Hill Public Library is committed to inclusive, barrier-free recruitment and selection processes. This position may be relocated to another location in the future to meet service needs for the community.

All applicants should understand that the ability to work at any library location is a requirement of this position. The Library will require a current Vulnerable Sector Screening from the successful applicant as a condition of employment.

📌 Library Technician - Schools (Richmond Hill)
🏢 Richmond Hill
📍 Richmond Hill