Live Chat Support Agent Location: Canada Work Arrangement: Remote Job Type: Full-Time / Part-Time Experience Level: Entry-Level / Junior Job Overview We are seeking a customer-focused and detail-oriented Live Chat Support Agent to assist customers through online chat platforms. The successful candidate will respond to customer inquiries, provide accurate information, resolve basic issues, and ensure a positive customer experience. This position is suitable for individuals with strong written communication skills, good problem-solving abilities, and an interest in customer service.

Candidates with previous experience are welcome, but relevant experience is not necessarily required.

Key Responsibilities Respond to customer inquiries through live chat and online messaging platforms. Provide accurate information about company products, services, and procedures. Assist customers with general questions, account-related inquiries, and basic troubleshooting.

Identify customer concerns and provide appropriate solutions or escalate complex issues when necessary. Maintain professional, friendly, and clear communication with customers. Record customer interactions and update relevant information in the company's support system.

Follow established customer service guidelines and response procedures.



Handle multiple customer conversations while maintaining accuracy and efficiency. Collaborate with team members to resolve customer issues and improve service quality.

Maintain the confidentiality of customer information and follow company policies.

Qualifications High school diploma or equivalent education is preferred. Previous experience in customer service, live chat support, or online customer assistance is an asset but not required. Solid written English communication skills.

Basic computer skills and familiarity with online communication tools. Good typing accuracy and attention to detail. Strong problem-solving and time management skills. Ability to remain professional and patient when handling customer concerns.

Ability to work independently and manage tasks in a remote environment. Willingness to learn new software, customer service systems, and company procedures.

Work Environment Remote work arrangement within Canada. Full-time or part-time opportunities may be available. Online communication and collaboration with team members. Training and guidance may be provided, depending on the employer's requirements. A reliable internet connection and a suitable home workspace are required.

📌 Live Chat Support Agent (Toronto)
🏢 Green Governance Africa
📍 Toronto