Location: Remote | Type: Full-Time, Permanent Uzado — Security & IT Analyst, Managed Services Location: Remote | Type: Full-Time, Permanent Uzado is a Canadian compliance-led Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) headquartered in Richmond Hill, Ontario. We deliver end-to-end IT, cybersecurity, and compliance solutions to B2B clients across Canada and the United States under our guiding promise: We are looking for a Security & IT Analyst to join our operations team. This is a hands‐on technical role.

You will deliver day-to-day managed services across a portfolio of clients, investigate and resolve security and IT issues, and act as a trusted technical contact for client IT teams. You will work across SecOps and ITOps, helping keep our clients secure, compliant, and operationally resilient. This role suits someone with solid hands‐on experience who wants to deepen their skills across a modern security stack, own client relationships at the technical level, and grow toward senior and architect-level roles.

It is the lens through which we deliver every security and IT service.

Service Delivery

Act as a tier‐2/3 technical resource for client issues escalated from tier‐1 support. Participate in the on‐call rotation for after‐hours escalations.

Security

Operations (SecOps) produce client‐facing risk reports and remediation road maps. Administer managed phishing simulation and security awareness training programs (KnowBe4 / Huntress SAT); Support incident response activities: contain, investigate, and document security incidents in partnership with client CIRT teams. IT Operations (ITOps)



Manage client Microsoft Azure and Microsoft 365 (O365) environments, including user provisioning, licensing, configuration, and health monitoring.

Administer

Okta identity and access management deployments; enforce MFA policies and access governance.

Perform

Fortinet firewall management, including rule reviews, patching, and configuration changes aligned to change management processes. Run proactive patch management cycles through ConnectWise RMM; Maintain asset visibility and inventory accuracy using Lansweeper across managed client environments. Support network and cloud infrastructure management; assist with migrations and hosted workload management as required.

Client Relationship Management

Build and maintain strong technical relationships with client IT contacts; communicate proactively on risks, remediation, and service status. Participate in client service reviews; prepare and present performance reporting and metrics. Identify opportunities to expand services in existing accounts and relay them to the account management team. 3–6 years of hands‐on experience in managed IT and/or managed security environments. ~ Track record of managing client relationships and delivering against SLA commitments in an MSP/MSSP context.



~ Experience working in a multi‐tenant environment with responsibility for multiple client accounts simultaneously. ~ Technical Proficiency Vulnerability Management Security Awareness Training Identity &

• Access Management Firewall &

• Network Security Microsoft Azure &

• Microsoft 365 (O365) Audit Lifecycle &

• Controls IT Asset Management comfortable translating technical risk into business language for clients. able to manage competing priorities across a multi-client portfolio without losing the thread.

A collaborative mindset: you share knowledge, ask for help when it matters, and contribute to how the team works.

Certifications (Asset, Not Required) CompTIA Security+, CySA+, or equivalent Microsoft Certified: Security, Compliance, and Identity Fundamentals / Associate (SC-900 / SC-200) Certified Information Systems Security Professional (CISSP), for more senior candidates Work at the intersection of IT, security, and compliance, three disciplines that most MSPs treat as silos.

Real ownership: you are not a cog in a large NOC. Exposure to a modern, curated security stack (SentinelOne, Huntress, Vanta, and more) purpose-built for the compliance-led MSP model. Competitive compensation with benefits, and a clear growth path toward senior, lead, and architect-level roles. Canadian company with a Canadian data sovereignty focus: domestic regulatory expertise SOC 2 Type II certified: we hold ourselves to the same standard we help clients achieve.

Remote

Full time, Permanent Managed Services — Security & IT Operations Manager, Security & IT Managed Services

📌 Managed Security & IT Services Analyst (Richmond Hill)
🏢 Uzado
📍 Richmond Hill