Manager Business Excellence and Performance Posting Id 3508

Department Infrastructure and Engineering Services

Job Type Permanent Full Time

Replacement/Recent Position Replacement for Existing Vacancy

Posting Type Internal and External

Posting Date 11/04/2026

Within the Office of the Commissioner of Infrastructure and Engineering Services, the Manager Business Excellence and Performance provides strategic leadership in policy development, business analysis, performance measurement, data governance, and continuous improvement. The position serves as a central resource for evidence-based decision-making, leading departmental performance and corporate reporting, capital work-in-progress analytics, infrastructure fee and reserve modelling, business process reviews, service-level agreements and technology-enabled modernization. Working collaboratively with departmental leadership, Finance, Information Technology, Strategy and Transformation, and other corporate partners, the role strengthens accountability, supports capital program oversight, and advances strategic priorities through high-quality data, sound analysis, and improved business practices.

Provides leadership and oversight to the department’s business analytics function, including establishing priorities and directing the work of the Business Analyst – infrastructure.

Manages the department-wide work program for policy, analytics,



performance measurement and continuous improvement initiatives

Oversees business analysis and departmental organizational performance measurement

Leads data governance, business intelligence, and dashboard reporting

Leads the development, prioritization and implementation of the department’s continuous improvement roadmap

Supports change management and cross-departmental coordination

Provides analysis, briefing materials, recommendations and strategic advice to the Commissioner and departmental leadership on emerging issues and departmental priorities

Degree in business administration, engineering, data analytics, information systems, or related discipline.

Municipal government experience considered a strong asset.

Project management certification (e.g., PMP) is considered an asset.

Lean or Lean Six Sigma certification, demonstrating knowledge of process improvement methodologies, is considered an asset.

7+ years progressively responsible experience in policy, analytics, program management, or municipal operations.

Experience leading continuous improvement and organizational transformation initiatives

Business analysis and performance measurement

Data analytics and governance

Strategic thinking and policy development

Project and program management

Change leadership and continuous improvement

Demonstrates personal leadership

📌 Manager Business Excellence and Performance (Richmond Hill)
🏢 City of Richmond Hill
📍 Richmond Hill