As the Manager of UX Research, you will lead how Meltwater understands its customers and measures the quality of its product experience. Reporting to the VP of Design or Product, you will be a strong IC leader and coach: running hands-on qualitative and quantitative research while managing and mentoring a 1 researcher on our team. You will lead a research practice that combines rigorous methods, clear UX metrics, and AI-enabled tooling.

What You'll Do:Qualitative Research: Plan and conduct generative studies, including interviews, field research, usability testing, and diary studies, to uncover customer needs and pain points.Quantitative Research: Design and run surveys, experiments, and behavioral analyses, pairing product analytics (e.Scale our UX Research with AI tools for synthesis and analysis and self-serve AI workflows, with human review for quality, bias, and privacy.UX Measurement and Reporting: Own the UX metrics framework and regular reporting on CES, CSAT, and ease of use, including UI and design-system usability, and translate trends into transparent recommendations for leadership.Research Ops and Democratization: Own and manage the process for multiple pillars and product Squads. Create templates, guardrails, and training so PMs and Product Designers can run lightweight research with confidence.Partner with Product, Design, and Engineering leaders to turn insights into roadmap priorities and present findings and recommendations to senior stakeholders.What You'll Bring:8+ years of experience in UX/design research, including 3+ years managing people, with a current or recent team of 1–5.Proven case studies showing both qualitative and quantitative research and the business impact each drove.Proven ability to operationalize research and embed user-centricity.Experience inside an enterprise SaaS company,



ideally with complex, data-rich B2B products.Experience defining and reporting UX metrics such as CES, CSAT, SUS, task success, and running competitive benchmarks.Proficiency with research platforms (e.UserTesting, Maze, Qualtrics, Full Story) and analytics toolsHands-on experience using AI tools and LLM-based workflows for research synthesis and analysis, with sound judgment on accuracy and privacy.Strong storytelling and communication skills, with experience influencing senior stakeholders and product strategy.Bachelor’s degree required; advanced degree in HCI,psychology, human factors, or a related field preferred.What We Offer:Flexible paid time off that allows you to have an enhanced work-life balanceExcellent medical, dental, and vision optionsComplimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.For this role, the base salary range is $112,000 - $160,000 CAD per year.





Compensation may also include a performance-based bonus opportunity.We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies.

We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws. #

📌 Manager Of Ux Research (Winnipeg)
🏢 Meltwater
📍 Winnipeg