At Access Credit Union, we support a professional and cutting-edge work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union. Do goodBe betterOwn itMove forwardThe Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing. Balance transactions including ATM, night deposits and the cash drawer on a daily basis. Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.

Meet the requirements for balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets. Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email).Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention. Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union's products and services.

Utilize fact finding questions and techniques to overcome business objections; foster business development through service excellence and product knowledge.



Maintain up-to-date knowledge of all products and services offered by the credit union and relevant policies and legislation by regularly reviewing literature and attending update meetings. Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.

Business

Development & Community RelationsActively look for referral opportunities for both lending and wealth teamsParticipate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals. Act as an ambassador for the credit union by being visible in the community through skilled and personal involvement in various community groups and activities.

Essential

QualificationsGrade 12 diploma or equivalentBusiness Administration or other post-secondary education would be considered an assetMinimum of 1-year previous experience in customer/member service roleAdditional experience and/or development from the Member Services Representative (MSR) positionDemonstrated desire to serve others in a friendly and professional mannerAbility to identify and willingness to act upon sales and service opportunities· Strong interpersonal and communication skills, both verbal and writtenAttention to detail with high degree of accuracyAbility to work in fast-paced environment and perform well under pressureAbility to prioritize using sound judgment to make timely and effective decisionsKnowledge of Access Credit Union's products and servicesAbility to follow standardized policies and proceduresBasic knowledge of risk management within the financial industryProficient computer skillsEmployee Sub-TypeRegularStarting Salary$20.00Salary Band$19.36 - $23.72In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization's discretion, an offer may be made above the stated minimum based on factors such as the candidate's qualifications, internal equity and external compensation factors.

📌 Member Service Representative I (Part-time, Permanent) Winkler (Altamont)
🏢 Access Credit Union
📍 Altamont