Shape Dynatrace observability capabilities at EDC through service ownership, enterprise strategy, and hybrid collaboration across Canadian locations.As Observability Product Owner, you will own EDC’s Monitoring and Observability Foundation Service. You will translate architecture direction into roadmaps, backlogs, operating models, and measurable service outcomes. The role spans monitoring platforms, telemetry, Event Management, ITSM, ITOM, CMDB, vendors, and managed services.Key Responsibilities:

Own observability strategy, roadmap, governance, and service effectivenessAdvance logs, metrics, traces, dependencies, and application observabilityManage Dynatrace platform health, access, lifecycle, consumption, and costsDefine service performance using SLIs, SLOs, adoption, and value realizationOversee vendors, licensing,



contracts, delivery scope, and escalationsRequirements:

Seven years’ enterprise monitoring, observability, or IT operations experienceDegree or diploma in computer science, information systems, engineering, or related fieldProduct, service, or platform ownership experience with technical roadmapsExperience integrating observability with ITSM, ITOM, and Event ManagementStrong analytical, communication, facilitation, and stakeholder-management skillsBring observability product ownership, Dynatrace expertise, and enterprise platform leadership to EDC’s Monitoring Foundation Service.

📌 Observability Product Owner Dynatrace (Winnipeg)
🏢 Export Development Canada | Exportation et développement Canada
📍 Winnipeg