The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications to ensure its efficient and effective day-day running. The position will regularly collaborate with operations management and iTRADE partners to make process improvements in support of their respective oversight. Collaborate with Operations Management and partners to identify and develop highly motivated key talent in accordance with standard Bank policies.

Provide regular, formal, and informal coaching to staff to ensure the proper development, understanding and necessary actions of established goals are executed. Maintain regular review of processes to improve the quality of operational services. Ensure staff are familiar with and understand recent process changes impacting Compliance and Regulatory rules.

Draft and maintain policies, procedures, and client communications templates for area of Operations oversight. Prepare clear, concise client correspondence and corporate communications. To ensure that all operational / administrative processes for the business are performed effectively and efficiently by: Monitor the department’s adherence to operational guidelines, compliance, and credit policies with industry regulations.

Design quality control practices to routinely review processed transactions and agent decision making. Minimize potential reputational risks for business in the areas of money laundering,



anti-terrorist financing and privacy laws by providing staff with the necessary tools to proactively identify transactions with risk. Arranging for testing and team training for applications used in the department.

To actively collaborate with management to ensure the continued growth of Online Brokerage by: Participate in project work aimed to create better client experience and/or achiever operational efficiency. Regularly meet with counterparts in support areas to remain aware of any changes to processes that could impact the department service levels or KPIs as well as work with them to improve online brokerage processes. Education, Work Experience & Designations Thorough understanding of Scotia iTRADE and Scotiabank policies and procedures related to Operations.

Canadian Securities

Course (CSC) and Conduct and Practice Handbook (CPH) an asset. Completion of Derivatives Fundamentals Course (DFC), Options Licensing Course (OLC) and Options Supervisors Course (OSC) an asset Work Experience and Skill Requirements High level of brokerage industry, including knowledge in Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications Superior customer service orientation, interpersonal skills, analytical,



organizational and communication skills Experience working on projects that improve client experience. Ability to act quickly and professionally in situations which involve uncertainty or risk, using a high degree of good judgement.

The incumbent will work independently within the boundaries of existing firm policies and guidelines. Complex issues outside of incumbent’s discretion will be referred to senior management (i.E. issues affecting the budget, regulatory compliance and/or company policy). The incumbent will take independent action and initiative in coaching and developing staff.

This role can be performed remotely based on current hybrid model. Due to the fast-paced nature of the Online Brokerage business, some stress (mental and physical) can occur during peak periods i.This position is physically stationary (primarily phone, meetings, computer-based). Beyond the traditional 9-5 workday).

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. #

📌 Olb Manager, Onboarding, Regulatory & Mailroom - Toronto, On (Winnipeg)
🏢 Scotiabank
📍 Winnipeg