Lead omnichannel customer experience transformation for Speedy Glass, Lebeau vitres d'auto, and Vanfax through strategy, technology, and insights.

Belron Canada seeks a National Manager, Customer Experience, to create consistent experiences from lead generation through in-store interactions. You will develop the national vision, influence strategic decisions, and lead multidisciplinary teams focused on performance, innovation, and accountability. Customer understanding will guide stronger engagement across products and services.

Key Responsibilities

Build omnichannel strategies across the complete customer journey

Influence executive prioritization through business cases

Lead high-impact initiatives including Rebook and chat internalization





Oversee critical incidents protecting brand trust

Anticipate emerging CX trends and technologies

Requirements

Eight-plus years of senior-level CX leadership experience

Experience scaling customer success teams, systems, and processes

Experience leading customer-facing representatives or agents

Digital experience, loyalty, and retention expertise in retail

Creative, analytical leader comfortable using data

Bring omnichannel expertise and customer-focused leadership to strengthen experiences across Belron Canada’s automotive glass brands.

📌 Omnichannel Customer Experience Leader (Winnipeg)
🏢 Belron Canada
📍 Winnipeg