Anchor Utility Company is looking for a Client Onboarding Specialist to help multifamily clients launch services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery. This role is a positive fit if you enjoy working with clients, keeping several projects moving at once, and catching details that could affect a resident's first bill. Manage multiple property implementations at once.

Configure properties in our billing platform using client requirements, utility billing methods, supporting documentation, and applicable billing guidelines.

Coordinate First Time

Billing, review results for accuracy, work with internal teams to resolve discrepancies, and obtain client approval. Hand off each property to Operations with approved billing, complete documentation, and a clear record of any open items. Prior experience in utility billing, property management, multifamily housing, or a related field.

Strong written and verbal communication skills, including the ability to explain billing or setup steps clearly to clients and internal teams.



Strong organization, time management, and attention to detail, with the ability to manage several projects and deadlines at once. Comfort learning new software, systems, and processes.

Direct experience with resident utility billing or utility expense management. Familiarity with ratio utility billing systems (RUBS), submetering, direct-billed utilities, or utility billing regulations.

Experience in client onboarding, implementation, or account management.

Experience reviewing utility invoices, billing reports, or financial documentation. Competitive pay and a benefits package. A collaborative team that works across departments to help clients launch services successfully. Opportunities to develop your skills in client implementation, multifamily utility billing, and project coordination. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

📌 Onboarding Specialist-Remote (Moncton)
🏢 Anchor Utility
📍 Moncton