Lead operational excellence at Medavie through quality auditing, decision calibration, and strategic projects supporting Life and Disability operations.

The Manager, Operational Excellence & Strategic Projects leads high-impact initiatives across insurance operations. This permanent role guides quality analysts and cross-functional projects from concept through implementation. It improves service quality, employee capability, customer outcomes, and operational effectiveness through disciplined review and collaboration.

Key Responsibilities

Establish and lead the Quality Audit & Decision Review Team

Develop decision-review methodologies, scoring frameworks, and calibration processes

Identify trends, risks, coaching opportunities, and systemic issues





Provide leadership reporting and actionable improvement recommendations

Lead Life and Critical Illness Specialists

Requirements

Post-secondary education or equivalent education and experience

Experience leading cross-functional projects and process improvements

Experience in change management and stakeholder engagement

Knowledge of disability management, insurance operations, and claim adjudication

Expertise in quality assurance and decision quality calibration

Apply operational leadership, insurance expertise, and quality assurance skills to improve decisions, services, and customer outcomes at Medavie.

📌 Operational Excellence Manager Insurance (Winnipeg)
🏢 Guardian Ambulance
📍 Winnipeg