Operations Manager – Apparel

Position: Operations Manager

Industry: Apparel / Garment Industry

Department: Operations

Reports To: Senior Operations Manager

Position Overview

We are seeking an experienced and highly organized Operations Manager to join our apparel operations team. Reporting directly to the Senior Operations Manager, the successful candidate will be responsible for managing and coordinating various operational activities related to customer order management, retail compliance, and shipment execution.

This role requires a strong understanding of the apparel industry and the operational requirements involved in servicing major retail customers. The individual will be responsible for managing customer EDI transactions, order entry, order allocation, purchase order management, PO routing requirements, and coordinating the various processes necessary to ensure orders are processed accurately and shipped in accordance with customer requirements and deadlines.

The ideal candidate is detail-oriented, proactive, and comfortable managing multiple retail accounts and purchase orders in a fast-paced environment.

Key Responsibilities

1. Customer EDI Management

- Manage and monitor EDI transactions with retail customers.
- Process and review incoming purchase orders and ensure accurate transmission of order information.
- Manage EDI documents, including purchase orders, order acknowledgments, advance shipping notices (ASN), invoices, and other customer-required transactions.
- Identify and resolve EDI errors, discrepancies, and transmission issues.
- Ensure all EDI requirements and customer-specific compliance procedures are followed.

2. Order Entry & Purchase Order Management

- Enter and maintain customer orders and purchase orders within the company's operating systems.
- Review incoming POs for accuracy, including styles, quantities, pricing, delivery dates, and shipping requirements.
- Monitor order status and ensure all orders are properly maintained and updated.
- Coordinate order changes, cancellations, quantity adjustments, and delivery date revisions.
- Ensure order information is accurately communicated to the relevant internal departments and overseas offices.

3. Order Allocation & Distribution

- Manage and coordinate order allocations based on customer purchase orders and delivery requirements.
- Ensure quantities are properly allocated by style, colour, size,



and shipping destination.
- Monitor order fulfillment and identify discrepancies between ordered, allocated, and shipped quantities.
- Coordinate with internal teams and overseas offices to ensure orders are prepared in accordance with customer requirements.

4. PO Routing & Retail Compliance

- Manage customer PO routing instructions and shipping requirements.
- Review and follow retailer-specific routing guides, shipping manuals, and compliance requirements.
- Coordinate routing requests, carrier bookings, shipping windows, and delivery appointments as required.
- Ensure orders are routed and shipped in accordance with customer instructions.
- Monitor compliance with retailer requirements to avoid chargebacks, penalties, and shipment delays.
- Coordinate with freight forwarders, logistics providers, warehouses, and internal shipping teams as necessary.

5. Shipping Coordination & Order Follow-Up

- Monitor purchase orders from order receipt through final shipment.
- Follow up with overseas offices, factories, and internal departments to ensure orders are progressing according to schedule.
- Coordinate shipment documentation and ensure all required shipping information is accurate and complete.
- Monitor delivery dates, shipment deadlines, and customer-specific shipping windows.
- Assist in resolving shipment discrepancies, delays, and other operational issues.
- Ensure timely communication of potential delivery or fulfillment problems.

6. Customer Service & Internal Coordination

- Act as an operational point of contact for assigned retail accounts.
- Respond to customer inquiries relating to orders, shipments, delivery schedules, and operational requirements.
- Work closely with the Sales, Merchandising, Production, Logistics, and Accounting departments.
- Maintain accurate records of customer orders, shipping instructions, and operational correspondence.
- Provide regular updates to the Senior Operations Manager regarding order status, outstanding issues,



and operational concerns.

7. General Apparel Operations

- Maintain customer-specific operational requirements, routing guides, and compliance documentation.
- Assist with chargeback investigations and dispute resolution.
- Monitor retailer portals and customer platforms for new orders, shipping instructions, and compliance updates.
- Support the implementation and improvement of operational procedures and systems.
- Identify opportunities to improve order processing, communication, and shipment efficiency.
- Perform other operational duties as required to support the overall business.

Qualifications & Experience
- Minimum 5 years of experience in apparel operations, order management, or a related position within the apparel or garment industry.
- Strong working knowledge of retail customer EDI systems and transactions.
- Experience with order entry, purchase order management, and order allocation.
- Good understanding of retailer PO routing guides and shipping compliance requirements.
- Familiarity with major retail customer portals and vendor compliance procedures.
- Knowledge of ASN processing, shipping documentation, and shipment coordination.
- Understanding of apparel production, delivery schedules, and the overall supply chain.
- Solid computer skills, including Microsoft Excel and ERP/order management systems.
- Excellent organizational skills and attention to detail.
- Strong communication and problem-solving abilities.
- Ability to manage multiple retail accounts, purchase orders, and deadlines simultaneously.

The Ideal Candidate The ideal candidate will have a solid background in apparel operations and a thorough understanding of the processes involved in servicing retail customers from purchase order receipt through final shipment. They must be comfortable working with EDI systems, customer portals, retailer routing requirements, and the various operational demands of the apparel industry.

This individual should be proactive, dependable, and capable of working independently while maintaining close communication with the Senior Operations Manager and other internal departments.

Join our team and play an important role in ensuring the smooth and efficient management of our retail customer orders and global apparel shipping operations.

Pay: From $1.00 per year

Work Location: In person

📌 Operations Manager – Apparel (Saint-Laurent)
🏢 Como Diffusion
📍 Saint-Laurent