Thousands of community health organizations do the hard work of helping people stay at home and live healthy, independent lives. Home care, day programs, meals, transportation, mental health supports, caregiver relief: these services keep people out of hospital and out of long-term care for longer. Referrals get lost in fax machines and phone tag, and great programs sit under-used while people wait.

We help community organizations get found, get referrals, and get people connected to their services quickly and easily. Every connection we make helps someone stay home, and helps a community organization do more of the work it does best. Caredove is a health care software platform that connects people with community and home care services.

Caredove has proudly facilitated millions of patient connections across Canada, spanning from vital health screenings for newborns to essential home care services for seniors. We've really only scratched the surface of what we can do and need help serving a growing customer base. We are a remote first company with occasional office gatherings in Orillia, Ontario.

Who are our customers? At Caredove, we cater to a diverse range of community health organizations, encompassing various sizes and scopes. Manage a complex array of services, each with its unique channels of access.

Have a mandate to coordinate service access across a large or specific geographic region. Invest in tailored solutions, including custom forms, workflows, integrations, and website design, to meet their specific needs and goals. Operate in collaboration with multiple partner organizations,



necessitating seamless integration and project coordination efforts.

Utilize

Caredove to develop customized intake forms, design appointment availability, and streamline patient intake workflows for integration into their EMR or CRM systems. The Prospect - Operations Coordinator Amazing customer support is at our core. Lead new users through our onboarding process, optimizing platform configurations and workflows to meet their specific needs, optimizing adoption.

Identify and understand customer requirements, quantifying needs, and establishing measurable goals for achieving success. Create clear and compelling descriptions of community health care services on the Caredove platform, configuring forms, appointment availability, workflows, and settings to enhance access for the public and referring clinicians. Document step-by-step workflows and intake outcomes specific to each customer, ensuring readability and clarity in process documentation.

Assist clients in improving communication and streamlining service access through online appointment booking and referral options. Provide support to existing customers via chat, email, and Zoom, addressing issues promptly and proactively guiding them in leveraging Caredove features effectively.



Be the lead contact to support a portfolio of customers of varying sizes, providing light ongoing support to ensure their ongoing satisfaction, success, and renewal.

Strategize with customers to develop effective communication strategies for promoting their services to the community. Drive the expansion of regional service networks by delighting customers. Develop tutorials, educational materials, and other relevant content within the Caredove platform to support customer success and user adoption.

Collaborate closely with other teams to address customer issues promptly and identify opportunities for product enhancement. Contribute to the strategic scaling of our business by streamlining operational processes where possible. Are excited to learn about the home care and community support sectors.

Showcase strong research skills, both online and offline, to gather relevant information and data to support decision-making and problem-solving. Have proven experience managing multiple projects, clients, and responsibilities simultaneously, demonstrating strong organizational skills and attention to detail. Possess a passion for technology and stay updated with modern software tools and solutions.

Are a university graduate with 1+ year of software customer support, operations, and/or analytics experience.

Bonus Points for: Knowledge of the health care or community service sector.

Experience using CRMs and customer communication or support software. Speaking and writing French. We avoid report writing, long emails, and using business jargon.

📌 Operations Specialist (Full Time) (Quebec City)
🏢 Caredove
📍 Quebec City