Deliver welcoming overnight guest service as a part-time Front Office Agent using LMS, reservations, and accurate transaction handling.

Gateway seeks a Front Office Agent to set the tone for visitors and support memorable guest experiences. The position includes guest check-in and checkout, daily events information, billing, and professional responses to questions. Front Desk experience in an automated hospitality setting and a Hotel and Hospitality Diploma are preferred.

Key Responsibilities

- Complete daily overnight shift checklists and assigned reports
- Pre-register incoming bus groups and packages
- Check guests in and out using LMS
- Provide reservations, retail quotes, and event information
- Handle billing, transactions, concerns, and confidentiality professionally

Requirements:
- Excellent customer service skills in hospitality settings
- Ability to type 60 WPM while communicating
- Effective verbal and written communication skills
- Ability to stand, walk, bend, twist, and lift 50 pounds
- Knowledge of LMS, VISIONLINE, RGUEST, or WEBWORKS is an asset

Support Gateway guests overnight through welcoming service, accurate billing, reservations, and confident automated-system use.

📌 Overnight Front Desk Agent (Rama)
🏢 Gateway Casinos
📍 Rama