Partnerships & Customer Success Specialist

Romance Fiction Club | Bedford, Nova Scotia

$55,000–$65,000 per year, depending on experience

Full-time | 40 hours per week | Hybrid

We’re looking for someone who’s good with people, writes well, and follows through.

Romance Fiction Club connects romance readers, authors, and creators. We’re getting ready for our next phase of growth and need someone to help build relationships with partners and creators while looking after our customers.

You’ll work directly with the founder in a small team. Some days you’ll be reaching out to potential partners or helping a creator get started. Others, you’ll be answering customer questions, following up on conversations, or finding a better way to organize something we do every week.

This role suits someone who enjoys variety and likes taking responsibility for their work.

What you’ll do

Partner and creator relationships

- Research potential partners and creators who would be a good fit for RFC.
- Write thoughtful outreach messages and follow up consistently.
- Arrange calls and join conversations with prospective partners and creators.
- Help people get started with RFC and stay in touch as the relationship develops.
- Coordinate next steps, information, and deliverables so opportunities keep moving.
- Keep clear records of conversations, commitments, and follow-ups.

Customer support

- Spend approximately one to two hours per day answering customer questions and resolving common issues.
- Help customers understand our services and use the platform.




- Know when to solve something yourself and when to involve the founder.
- Identify recurring questions or problems and help improve our help resources and processes.

Keeping things organized

- Maintain outreach lists and relationship records.
- Track which conversations lead to active partnerships, creator participation, and business results.
- Share useful customer and creator feedback with the founder.
- Write down repeatable processes and suggest practical improvements.

You’ll have support and direction from the founder, particularly on strategy, pricing, and larger agreements. As you learn the business, you’ll take ownership of more of the day-to-day work.

Who we’re looking for

You’re friendly, organized, and comfortable starting conversations. You can write an email that sounds like a person, handle a frustrated customer calmly, and keep track of the follow-up you promised last week.

You should bring

- Experience in partnerships, customer success, account coordination, outreach, customer support, or a similar role.
- Strong written communication and confidence speaking with people on calls.
- Good judgment when handling customer issues and representing a business.




- The ability to manage several conversations and priorities without losing track of details.
- Comfort learning current software and working with spreadsheets, shared documents, and customer management tools.
- Initiative to ask questions, suggest a next step, and get things done.

Experience working with creators, authors, publishing, or a small business would be helpful. An interest in romance books is a plus. You don’t need a particular degree. We care about relevant experience, how you communicate, and whether you can reliably take ownership of your work.

Schedule and location

This is a full-time position based on a 40-hour workweek.

We’re planning for approximately 20 hours in our Bedford office across three regular days, with the remaining hours worked remotely. We’ll agree on the schedule together, with office time overlapping with the founder and other team members.

You’ll need to be available during agreed business hours for customer support and partner communication.

How to apply

Send your résumé and a short introduction explaining why this role interests you.

Tell us about a time you took ownership of a customer issue, an outreach effort, or a project involving several people. We’d like to understand what you did and how it turned out.

Shortlisted candidates will be invited to a conversation and a short paid practical exercise involving customer communication, outreach, and prioritizing tasks.

Pay: $55,000.00-$65,000.00 per year

Benefits

- On-site parking
- Paid time off
- Work from home

Work Location: Hybrid remote in Bedford, NS

📌 Partnerships & Customer Success Specialist (Bedford)
🏢 Romance Fiction Club
📍 Bedford