Opensity Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Opensity

Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Payroll Tax Support Specialist Reports to: Payroll Tax & Operations Manager (Tax & Operations pillar) First point of contact for employee payroll questions across a single consolidated, U.S. multi-state operation of 5,000–10,000 employees on Workday.



Owns the payroll mailbox and tier-1 case resolution — delivering fast, accurate, and empathetic responses, and clean escalations for anything complex. Monitor and respond to the payroll mailbox and ticketing portal within SLA requirements Resolve tier-1 cases: pay, deductions, taxes, direct deposit Assist in registration of new states, localities and closing entities with Tax Agencies.

Draft explicit, on-brand employee communications on payroll matters Escalate complex tax / processing issues to the right owner with context Support year-end and open-enrollment inquiry spikes Support Processing Team during bi-weekly payroll schedule.

Experience: 3+ yrs payroll, HR shared services, or employee-support role; beginner to intermediate US tax compliance knowledge base. S. payroll concepts — gross-to-net, taxes, deductions Workday and ticketing / case tools preferred Attributes: excellent written English, empathy, and discretion Language: fluent English; Escalation quality / completeness Compensation ~ CAD $75,000 per annum Remote-first flexibility. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

📌 Payroll Tax Support Specialist (Toronto)
🏢 Opensity Solutions
📍 Toronto