PeopleComms AI Product LeadThe OpportunityAt Manulife, we are creating AI-powered experiences that enable colleagues to thrive and better support our customers. Realizing this ambition requires the right technology, data, integrations, and intelligence to operate as one connected ecosystem. As the PeopleComms Ai Product Lead you will help shape the solutions behind this future across the broader PeopleComms experience ecosystem.

You will translate colleague and business needs into scalable AI-enabled products, connect capabilities across our people technology landscape, and turn emerging possibilities into practical improvements in how colleagues work, grow, and access support. You will look beyond initial requests to uncover the underlying need, challenge assumptions, assess trade-offs, and recommend solutions that balance colleague value, business outcomes, enterprise safeguards, and technical feasibility. Lead discovery with Global People Services, COEs, knowledge owners, HR SMEs, and business product owners to define the business problem, desired colleague experience, and highest-value AI-enabled opportunities.

Help shape the product vision and roadmap using colleague research, journey insights, service data, business value, dependencies, and delivery feasibility. Make transparent product trade-offs across experience, value, operational impact, enterprise safeguards, and long-term supportability. Provide product demos, stakeholder updates, and executive-ready materials that explain capabilities, planned enhancements, risks, decisions, and trade-offs.

Define outcomes and use adoption, quality, feedback, and operational data to communicate impact, identify improvements, and adjust priorities. Partner with the AI Solutions BA & Test Lead to enable release readiness through UAT planning, test scenario validation, defect triage, acceptance criteria alignment, and post-release learnings. Partner with technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to build enterprise requirements into product design and delivery without losing sight of the intended colleague experience.

Translate product intent into technical requirements and support design decisions with architects, engineers, technical teams, and experience owners across workflows, agents, integrations, prompts, knowledge grounding, and feedback mechanisms. Use evidence from testing, adoption, quality, and colleague feedback to support decisions to iterate, scale, pause, or retire capabilities. Influence communication, change readiness, training, and enablement plans by translating product changes into practical stakeholder guidance. 5+ years of progressive experience in HR technology, product management, business analysis, digital employee experience, HR operations enablement,



or a related discipline.

Robust understanding of HR functions, HR service delivery, employee lifecycle events, HR policies, and colleague support channels.

Experience with HR technology, employee experience platforms, AI-enabled services, or digital service delivery, with the ability to move from ambiguous stakeholder needs to clear problem statements, options, recommendations, requirements, and practical product outcomes.

Experience with Jira backlog management, story creation, acceptance criteria, backlog refinement, sprint support, and cross-functional delivery coordination.

Experience navigating regulated enterprise environments and incorporating privacy, compliance, risk, security, architecture, and responsible AI considerations into product decisions.

Experience with ServiceNow HR Service Delivery, HR case management, employee service portals, knowledge management, or Workday.

Experience with enterprise AI platforms such as Azure AI Foundry, Azure OpenAI, or Microsoft Copilot Studio, including agent concepts, prompt design, retrieval-augmented generation, knowledge grounding, and answer quality improvement.

Experience shaping AI-enabled product strategy or product discovery in People Services, HR technology, employee experience, or enterprise service delivery.

Experience supporting enterprise AI, privacy, compliance, or risk assessments and translating findings into practical product requirements and controls. HCD, product management, business analysis, Agile, PMP, CHRP/CHRL, or related certification. Post-secondary education in HR, Business, Information Technology, Data Science, or a related field, or equivalent practical experience.

Product and technical decisions are clear, delivery teams receive decision-ready requirements, and ambiguity and rework are reduced. Released experiences demonstrate improved usability, adoption, quality, service effectiveness, or colleague satisfaction. Post-launch evidence leads to clear decisions to iterate, scale, pause, or retire capabilities.

Shape the connected technology ecosystem behind AI-powered experiences across People & Communications. Influence how colleagues work and thrive, strengthening their ability to support our customers. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team,



we’ll support you in shaping the future you want to see. #Le poste annoncé correspond à une vacance existante. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement.

Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à [email protected]’échelle salariale devrait se situer entre$92,900.00 CAD - $142,900.00 CAD Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter [email protected] offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille.

Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à [email protected] utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande.

📌 People Services Ai Product Lead (Winnipeg)
🏢 Société Financière Manuvie
📍 Winnipeg