Creature Comfort Pet Emporium, an independent natural pet food and raw feeding store in St. Jacobs, is hiring a part-time pet store customer service associate. Help pet owners with nutrition and health consults, and join a team that also supports Hobo Haven Rescue, our sister organization. We’re minutes from Waterloo, Elmira and Kitchener.

We specialize in raw feeding, natural pet food and treats, and holistic, herbal remedies and supplements. You’ll be part of a knowledgeable team that helps customers find the right nutrition and products for their dogs and cats.

MUST LOVE DOGS. Team members are also periodically involved during shifts with rescue intakes, basic rescue dog grooming assistance, and foster dogs who spend a few hours socializing at the store with other rescue volunteer team members. Dogs do not live at the store, but are frequently coming in for rescue supplies and assistance.

Schedule

- All shifts fall between 10am and 6pm, with no evenings. Full daytime availability, with one weekend shift weekly (typically Saturdays) , is required.
- Shifts are most commonly scheduled on Tuesdays, Fridays and Saturdays.
- We are closed Mondays.

Responsibilities

- Provide excellent customer service and detailed pet nutrition and health consultations
- Stock freezers and shelves, and manage inventory
- Data entry and POS inventory maintenance (Shopify)
- Support all aspects of daily retail pet store operations

Requirements





- Retail or pet industry experience (1+ year of pet store experience preferred)
- Computer skills with Excel proficiency
- Ability to stand for long periods and repeatedly lift up to 40 lbs
- Reliable transportation and a valid driver’s license (the bus system is not reliable in our area)
- Solid multitasking and attention to detail, as a team player who also works well independently
- Fluent in English
- This is a permanent, part-time position

Assets

- Education or experience with commercial raw pet diets and holistic pet remedies and nutraceuticals
- Shopify POS experience (we will train)

Benefits

- Employee discount
- Small team environment
- Paid training; we invest months in training the right long-term team member
- Salary commensurate with relevant pet industry experience. Regular wage reviews.

Creature Comfort Pet Emporium 1553 King St N, St. Jacobs, ON N0B 2N0

www.creaturecomfort.ca

We thank all applicants; only those selected for an interview will be contacted.

Job Type: Permanent

Pay: $21,500.00-$22,725.00 per year

Benefits

- On-site parking
- Store discount

Application question(s):
- Are you a Canadian citizen?

Experience:
- Pet store: 1 year (preferred)

Language:
- Fluent english (required)

Licence/Certification:
- Driving Licence and your own vehicle? (required)

Work Location: In person

📌 Pet Store Customer Service (Permanent Part-Time) (St. Jacobs)
🏢 CREATURE COMFORT PET EMPORIUM
📍 St. Jacobs