Edmonton, AB (Preferred) | Regional Travel RequiredLevitt-Safety is looking for an experienced Regional Service Manager to lead service operations across Western Canada, including Reporting to the VP, Services, you will provide strategic and operational leadership across multiple locations, working through local service managers and supervisors to deliver strong business results, exceptional customer service and a safe, engaged workplace.This is an opportunity for a hands‑on, commercially minded leader who knows how to develop people, improve operational performance and build a consistent, high‑performing service organization.Provide strategic leadership and oversight of service operations across multiple branches, ensuring consistent service delivery, operational standards and accountability.Take ownership of regional financial and operational performance, including revenue, gross margin, labour utilization, productivity, backlog and operating expenses.Develop and execute regional business plans, budgets and growth strategies, identifying opportunities to improve profitability, efficiency and market share.Lead, coach and mentor regional service managers and supervisors, establishing clear performance expectations, developing leadership capability and building a culture of accountability.Oversee workforce planning, scheduling, technical capabilities and resource allocation across locations to meet customer commitments and changing business demands.Build and maintain key customer relationships, support major account strategies, resolve escalated service issues and identify opportunities to grow service agreements and existing accounts.Partner with Sales, Business Development and technical teams on customer strategies, major opportunities,



service proposals and contract renewals.Champion health and safety, quality assurance and compliance with applicable legislation, company standards and customer requirements.Use business metrics, operational reporting and service systems to identify performance gaps, improve processes and strengthen service delivery.Collaborate with the VP, Services and other regional leaders on national initiatives, operating standards and strategic priorities, sharing best practices and supporting consistent performance across the business.10+ years of progressive leadership experience in service operations, technical services or a related industry.Demonstrated experience leading multi-site or geographically dispersed operations, ideally through managers and supervisors.Solid business and financial acumen, including budgeting, labour planning, productivity and margin management.Strong customer relationship, communication, problem-solving and decision‑making skills.Experience working with service management systems, ERP/CRM platforms and operational reporting.Post‑secondary education in business, operations or a technical discipline, or an equivalent combination of education and experience.Valid driver's licence and willingness to travel regularly throughout Western Canada.For over 90 years, Levitt-Safety has helped organizations protect their people, property and workplaces. We believe in doing the right thing, supporting one another and making safety everyone's responsibility.Join a team where your leadership will have a direct impact on our people, our customers and the communities we serve.Opportunities for career development, training and career growth.At Levitt-Safety, we believe in doing the right thing, supporting one another, and choosing the safe way, always. #

📌 Professional Services Operations Manager H/F (Winnipeg)
🏢 Levitt Safety
📍 Winnipeg