Clinic Transformation Clinic SS Vancouver, BC, CA Entity: WELL Health Medical Centres – Clinic Transformation 75,000 – 80,000 CAD per annum Job Class: Full Time, Contract WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment.

The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients' healthcare experience and health outcomes. You will also be accountable for tracking and optimizing performance metrics across the program by working with key stakeholders throughout the business on strategies, tactics, implementation, and at times change management.

Lane 1 — In-Clinic Site Visits & Adoption (71 live clinics):increase consent volume and consistency of the consent workflow at clinics already live, through direct site visits, hands-on troubleshooting, staff engagement, patient communication, and marketing strategies.

Facing

Websites, Online Appointment Booking and other Patient Engagement Channels,



and Clinic Network Expansion (i.e. WELL's Diagnostic Clinics). Coordinationbackbone:act as the end-to-end coordinator across consent capture, data readiness, and activation requirements for various WELL business units — building a single source of truth, keeping owners and dates current, and escalating blockers fast.

Clinic Adoption

Build and run a clinic-by-clinic adoption plan: identify low-adoption clinics, root-cause why (workflow, training, kiosk friction, patient flow), and drive fixes. Conduct regular in-clinic site visits and follow-up with clinic managers and on-site engagement staff to keep the consent workflow consistently used, not just installed. Track and report clinic adoption progress against agreed targets; flag data gaps immediately.

Implement patient communication and marketing techniques designed to optimize adoption. Coordinate pilot scoping and readiness for Direct to Patient Telehealth, Patient Facing Websites, Online Appointment Booking and other Patient Engagement Channels, and Clinic Network Expansion (i.e. WELL's Diagnostic Clinics).

Support and track existing web/portal consent opportunities to ensure they are actively used, not just available. Data Readiness & Pipeline Coordination Track the status of consent linkage, EMR connectivity, and data-pipeline work as it affects downstream usability — this role coordinates across teams, it does not build the pipeline itself. Maintain visibility into refresh cadence, data quality, and withdrawal handling so downstream teams know what they can rely on and when.

Flag any near-term actions that could create technical, privacy, or patient-experience issues.



Interface with research and clinical-commercialization stakeholders to confirm what "usable" data means for each, and track delivery against those requirements. Build and maintain one integrated tracker across capture, data readiness, and activation — owners, dates, dependencies, status, in one place.

Maintain a risk/issue log and a running decision log. clinic and conversion baselines established; first risk/decision log delivered. Measurable improvement on clinic adoption; first cross-team data-usability report published. Demonstrated improvement against agreed adoption and conversion targets; Proven track record as a program/project coordinator who thrives on execution detail — tracking, chasing, following up, and closing loops.

Comfort operating with ambiguity, shifting priorities, and an aggressive timeline; able to self-direct within a short-term, high-urgency mandate. Robust stakeholder-management skills across technical, clinical, marketing, and executive audiences. Fluency with dashboards and spreadsheets (Excel/Sheets or similar); Demonstrated understanding of the difference between adoption/exposure, submission, conversion, volume, and usability metrics, or ability to learn this funnel quickly Experience with patient consent, privacy, or healthcare compliance programs.

Familiarity with clinic operations, EMR systems, or healthcare data pipelines (e.g., Prior experience in a short-term, execution-focused "stand this up fast" role. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being.

📌 Program Coordinator Consent Growth & Adoption (Vancouver)
🏢 WELL Health Technologies
📍 Vancouver