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Quality Assurance

AdvisorPosted on November 2, 2026 Pay or shift range: $96,200 CAD to $106,200 CAD The listed pay range represents the hiring range for this position, applicable to fully qualified candidates. Offers also take into account internal equity to ensure fairness and consistency across similar roles within the organization.

Disability Services

Full-Time Full-Time, Permanent Reporting to the Manager, Disability Services, the Quality Assurance Advisor acts as an expert disability management resource to the Disability Services (DS) teams to ensure ASEBP provides consistent, high-quality service to all of our stakeholders.

The Quality Assurance

Advisor will support DS staff through targeted file reviews, direct coaching, auditing, training, and other quality assurance responsibilities. Execute the Quality Assurance Plan for the DS Teams Assess QA compliance objectives, standards and measurements for the teams. Assess and identify trends where standards and quality objectives are not being met by individuals or across the team, reporting them to the relevant DS leadership team.

Offer insights to Lead QA and DS Leadership to plan, formulate and agree on comprehensive quality procedures. Investigate and thoroughly document issues that may affect quality of service. Maintain awareness of Quality Assurance in Disability Services.

Monitor

Adherence to Service Standards Coach and mentor Disability Service teams to ensure consistency in communication, positive stakeholder experience and application of proactive disability management fundamentals. Identify opportunities for efficiency and effectiveness of EDB program service delivery, and work with DS leadership team to recommend solutions for identified issues and assist with the implementation of noted solutions.



Liaise with claims team to ensure file completeness, processes and policies were applied and communicated correctly prior to completing assigned appeals.

Work with Privacy Officer as part of file reviews and or audit completion to ensure compliance with Privacy Policy. Stay up to date with current disability management best practices.

Identify Relevant

Quality-Related Training Needs Along with the Lead QA, collect and report to DS leadership trends that will contribute to the overall vision and strategy, and the empowerment of teams. Assist with training initiatives as needed. Offer insights into the development or continuous improvement of business processes with the purpose of improving the quality of the EDB programs and services delivery for our members and clients.

Support of Appeals and Escalated Cases Preparation of file summaries for claims escalated by School divisions or other stakeholders to ensure appropriate decisions are being made and make recommendations to DS leadership. Gather relevant data and produce appropriate reports. Work with Lead, DS and in some cases, the privacy officer as part of file reviews and or audit completion to ensure compliance with Privacy Policy.

Assist with consultations with internal auditor, Governance where the Lead, QA is not available. A degree in a health-related field. Three to five years experience in a disability case management environment with expert knowledge of the principles of disability case management.

Proven capability in managing complex claims as well as a background in complex case planning, medical/vocational interventions, modified work arrangements and return-to-work (RTW) programs.

Experience with QA processes and approach. Training in Quality Assurance would be an asset. Strong working knowledge of the advantages industry with a focus in disability management. Ability to work with a minimal of supervision. All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check, and/or education and employment verification.

📌 Quality Assurance Advisor (Winnipeg)
🏢 ASEBP
📍 Winnipeg