Park Massage

Remote Contract Position

$2,500 Monthly Contractor Retainer

We're looking for a friendly, organized, and reliable person to become the first point of contact for our clinic.

This is a remote independent contractor position, not an employee position. We're looking for someone who genuinely enjoys helping people, providing outstanding customer service, and creating a positive first impression for every client who contacts our clinic.

At Park Massage, we pride ourselves on creating a warm, welcoming experience from the very first phone call. We're looking for someone who can help us continue providing that experience while supporting our therapists and keeping our schedules running smoothly.

About the Role

As our Remote Client Care Coordinator, you'll be the friendly voice behind the clinic, helping clients book appointments, answering questions, returning voicemails, and making sure no one falls through the cracks.

This role is ideal for someone who enjoys connecting with people, solving problems, and staying organized.

Compensation

- $2,500 monthly contractor retainer
- Independent Contractor position
- Remote work from your own home office
- Use your own equipment and internet connection
- Responsible for your own taxes and business expenses
- This position does not include employee benefits, vacation pay, or other employee entitlements

Availability We're looking for someone who can provide coverage during clinic hours:
- Monday to Friday: 9:00 AM - 8:00 PM
- Saturday: 9:00 AM - 4:00 PM

Call volume varies throughout the day, but applicants should be available to monitor and respond to calls and voicemails during these hours.

What You'll Be Doing

- Answering incoming clinic calls
- Returning voicemails in a timely manner




- Booking and managing appointments through Jane
- Helping clients find appointment times that work for them
- Answering general questions about services, pricing, and availability
- Letting clients know about student massage therapy options when RMT schedules are full
- Following up with clients when needed
- Helping fill openings in therapist schedules
- Escalating complex concerns, direct billing questions, and unusual situations when necessary

What We're Looking For
- Excellent customer service skills
- Warm, friendly, and professional communication
- Strong organization and attention to detail
- Ability to work independently
- Comfortable learning new software
- Reliable and responsive
- Someone who genuinely enjoys helping people

Bonus Points For
- Reception or administrative experience
- Experience using Jane App
- Experience in a healthcare, wellness, or clinic setting
- Familiarity with insurance benefits or direct billing

Who Would Be a Great Fit? We're looking for someone who:
- Makes people feel comfortable and welcomed
- Enjoys finding solutions and helping others
- Communicates clearly and professionally
- Is dependable and takes pride in their work
- Understands that every call can make a lasting impression

About Park Massage We're a growing massage therapy clinic focused on creating a positive experience for both our clients and our therapists. We believe in kindness, consistency, teamwork, and treating people well.

We aren't looking for a call centre representative. We're looking for someone who can become an extension of our clinic and provide the same warm, welcoming experience our clients receive when they walk through our doors.

We look forward to hearing from you!

Pay: $2,500.00 per month

Work Location: Remote

📌 Remote Client Care Coordinator (Sherwood Park)
🏢 Park Massage
📍 Sherwood Park