Deliver remote customer care from Kimberley, Northern Cape, using clear communication and problem-solving to support online retail customers. Manage inquiries across phone, email, and social media.

This Customer Care

Specialist supports a national retail chain through its remote support team. The work covers customer questions, online orders, product information, and after-sales support. You will maintain service quality while resolving shopping, delivery, and product satisfaction issues.

Key Responsibilities: Handle product, order, and service inquiries across communication channels Process orders, returns, and exchanges accurately Resolve online shopping, delivery,



and satisfaction issues Maintain customer records and interaction logs in the CRM Communicate order status and potential delays proactively Requirements: Customer service or customer care experience, preferably retail or e-commerce Excellent verbal and written communication skills Robust problem-solving abilities and customer-centric attitude CRM software and online communication tools proficiency Ability to work independently and manage remote workloads Apply your customer care, CRM, and problem-solving skills while supporting online retail customers remotely from Kimberley.

📌 Remote Customer Care Specialist (Moncton)
🏢 Placements24
📍 Moncton