Job Overview

Hyatt Place Toronto Airport, located minutes away from the Pearson International Airport combines style, innovation and 24/7 conveniences perfectly suited for today’s multi-tasking traveler. We pride ourselves on delivering a world-class hospitality experience combined with stylish accommodation and intuitive service.

Department: Sales & Marketing

Reports To: Director of Sales The Sales Manager is responsible for driving revenue growth by developing and maintaining strong business relationships within the Transient business- Corporate and LNR accounts. Through proactive sales efforts, strategic account management, and market-driven initiatives, this role ensures Hyatt Place Toronto Airport achieves and exceeds its room night and revenue goals.

KEY DUTIES & RESPONSIBILITIES

Sales Development & Client Relationships

· Develop and execute a pre-opening sales plan to establish the hotel in the marketplace before doors open.

· Identify and secure charter accounts and early adopter clients for group, corporate,

· Conduct pre-opening sales calls, market blitzes, and client presentations to generate excitement and early bookings.

- Proactively source, qualify, and secure new business opportunities through direct sales calls, networking, trade shows, and other prospecting activities.
- Build and maintain a robust client base across BT- corporate accounts, LNR, and Business travel channels.
- Develop and nurture long-term relationships with key accounts to maximize repeat business and revenue potential.
- Conduct engaging site inspections, client entertainment, and presentations in accordance with company standards.

Revenue Generation & Negotiation





- Negotiate guest room rates, meeting room rentals, function space, and service agreements within established guidelines to ensure profitability.
- Prepare and review sales contracts, rate agreements, proposals, and banquet event orders with precision and accuracy.
- Accurately forecast bookings, cancellations, and revenue for assigned market segments.

Collaboration & Communication

- Work closely with Operations, Catering, and other hotel departments to ensure seamless delivery of promised services.
- Share relevant sales intelligence and client requirements with internal teams to exceed guest expectations.
- Promote cross-departmental teamwork to enhance overall guest satisfaction and brand reputation.

Business Development & Market Presence

- Represent the hotel at industry events, trade shows, and sales missions in key feeder markets.
- Stay informed on competitor activity, market trends, and customer needs to refine sales strategies.
- Prepare monthly sales reports, market analysis, and forecasts for review with management.

Client Experience & Retention

- Follow up with clients during and after events to ensure satisfaction and secure future bookings.
- Respond to inquiries promptly and professionally to maintain strong relationships and brand loyalty.





QUALIFICATIONS & REQUIREMENTS

- Education: Some college or university preferred; hospitality, marketing, or business-related degree an asset.
- Experience: Minimum 2 years in hotel sales or related industry; prior experience in corporate, association, or group sales strongly preferred.
- Skills:
- Robust communication, presentation, and negotiation skills.
- Ability to analyze data, prepare budgets, and understand profit/loss concepts.
- Highly organized with attention to detail and ability to manage multiple priorities.
- Proficient in MS Office Suite; experience with hotel PMS/CRM systems preferred.
- Other Requirements:
- Fluent in English (additional languages an asset).
- Ability to travel for sales missions, trade shows, and client visits.
- Flexible to work evenings, weekends, and holidays as business needs require.
- Valid driver’s license an asset.

HEALTH & SAFETY RESPONSIBILITIES As a member of the leadership team, the Sales Manager is accountable for promoting and enforcing workplace safety:

- Adhere to and enforce all Occupational Health & Safety Act (OHSA) requirements and company safety policies.
- Identify and report hazards; take corrective action to ensure a safe environment for staff and guests.
- Participate in safety training and ensure all team members are aware of safety procedures.
- Maintain a clean and organized workspace, promoting the “Clean as You Go” standard

Job Type: Full-time Pay: $58,000.00-$62,000.00 per year

Experience

- hotels sales : 2 years (required)
- Sales manager: 1 year (required)

Work Location: In person

📌 Sales Manager (Etobicoke)
🏢 Hyatt
📍 Etobicoke