Sales Support Coordinator Reporting To: Team Leader, Sales Support Sales Support Rate of Pay: $26.49 per hour - As per collective agreement Hours of work: 40 hours per week – Tuesday - Friday: 1:00pm – 9:00pm, Saturday: 9:00am – 5:00pm Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner's individual needs.

Sales Support

Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation Follow communication "scripts" and create customer care cases as required by the business Complete sales appointment data entry including opportunity creation,



scheduling and record all conversations in our customer database in a comprehensible way Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments Provide service to all Charged Up program call-in volume and follow up call backs Support department mailboxes and execute work assignments in a timely manner Be well versed in and support stimulus programs as required Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail Support peers and mentor current sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance Correct errors including those made by call centre and send for coaching EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns Utilize company's knowledge databases to find information Attend educational seminars to improve knowledge and performance level Post-secondary education an asset Previous Sales and/or call centre experience required Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce Capable to concurrently type and use various computer programs while carrying a conversation on the telephone Ability to effectively resolve customer complaints to the satisfaction of both customer and the company Fluency in additional languages an asset

📌 Sales Support Coordinator (Toronto)
🏢 ENERCARE
📍 Toronto