Job DescriptionDXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive recent performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.Key ResponsibilitiesSAP WM Application Support Lead application support activities for SAP Warehouse Management, including incident, problem, service request, enhancement, and defect management.

Manage

Level 2 and Level 3 support for SAP WM production environments. Putaway and picking Storage unit and handling unit processes Inventory management and physical inventory Warehouse movements and replenishment Batch and serial number management Troubleshoot complex SAP WM issues and coordinate resolution across functional, technical, infrastructure, and business teams.

Support

Management & Service Delivery Manage application support performance against agreed SLAs and operational KPIs. Monitor incident aging, backlog, recurring defects, resolution times, and service quality. Lead major incident response and escalation management for warehouse-related production issues.

Ensure root cause analysis is completed for recurring or critical incidents. Manage daily, weekly, and monthly support reporting and service reviews. Coordinate support coverage across onsite, offshore, and global delivery teams when applicable.

Maintain support documentation, knowledge articles, runbooks, and operating procedures. SAP Functional Leadership Provide subject matter expertise for SAP WM configuration and warehouse business processes. Evaluate business requirements and recommend appropriate SAP solutions.

Review functional specifications, configuration changes, enhancements,



and defect fixes. Support testing activities including unit testing, integration testing, regression testing, and user acceptance testing. Ensure adherence to change management and transport management processes.

Integration & Cross-Functional Support Manage integration points between SAP WM and: Materials Management (MM) Inventory Management (IM) Sales and Distribution (SD) Production Planning (PP) Quality Management (QM) Transportation and logistics processes SAP EWM, where applicable Partner with Basis, Security, Integration, ABAP, infrastructure, and other SAP functional teams to resolve cross-module issues. Support interfaces between SAP and third-party warehouse systems, automation platforms, RF devices, conveyors, scanners, and logistics applications. Lead, mentor, and develop SAP WM support consultants.

Assign and prioritize support tickets based on severity, business impact, SLA requirements, and resource availability. Provide functional guidance and escalation support to team members. Coordinate workloads across functional and technical resources.

Promote knowledge sharing, documentation, and cross-training within the support organization. Identify skill gaps and support development plans for team members.

Continuous Improvement

Analyze support trends to identify opportunities for automation, process improvement, and incident reduction. Recommend enhancements that improve warehouse productivity, system stability, and user experience. Drive problem management initiatives focused on eliminating recurring production issues.

Support SAP upgrade, migration, optimization, and S/4HANA transformation initiatives. Assist organizations transitioning from classic SAP WM toward SAP EWM or S/4HANA-based warehouse solutions. 8+ years of SAP experience, with significant hands-on experience in SAP WM. 3+ years of experience leading SAP application support, AMS, production support, or service delivery teams. Strong knowledge of SAP WM configuration and warehouse business processes.

Experience supporting SAP ECC production environments. Strong understanding of integration between SAP WM, MM, IM, SD, PP,



and related modules.

Experience managing incidents, problems, service requests, enhancements, and change requests.

Experience managing SLA-driven application support environments. Strong problem-solving and root cause analysis skills. Strong stakeholder management and communication skills. Ability to manage multiple critical priorities in a high-volume production support environment.

Experience with SAP S/4HANA. SAP EWM knowledge or implementation/support experience.

Experience with SAP Fiori applications supporting warehouse or logistics processes.

Experience working within an ITIL-based support model.

Experience with ServiceNow or similar ITSM platforms.

Experience managing offshore/onshore SAP support teams. SAP certification in WM, EWM, Supply Chain, or S/4HANA is a plus. SAP WM, MM, IM, SD, PP, EWM, S/4HANA, Fiori Inbound, outbound, putaway, picking, replenishment, inventory, RF, transfer orders Support: AMS, production support, incident management, problem management, root cause analysis, change management Management: SLA/KPI management, major incident management, escalation management, team leadership, stakeholder management ServiceNow, ITIL, Agile, testing, release management, documentation and knowledge management Remote role S. citizens or lawful permanent residents (Green Card holders).

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. Full-time hires are eligible to participate in the DXC benefit program. Health, dental, and vision insurance coverage.

Life and disability insurance. A retirement savings plan, paid holidays, paid time off. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

📌 Sap Support Manager - Warehouse Management (Wm) (Canada)
🏢 DXC Technology
📍 Winnipeg