As a Security Concierge Supervisor, you'll be responsible for assisting residents by providing information and services as needed.
Shift Schedule: Monday to Friday 8:00am to 4:00pm Site Location: Aurora, ON Identifies and clarifies residents' needs and desires, answers questions, gives directions and instructions. Manages and screens messages. Schedules access for authorized vendors to provide services within units.
Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks. Ensures all safety and access control procedures and maintains a protected work environment. Provide protection to the clients, residents and property of the buildings we are contracted to provide services.
Provide assistance/ support by answering customer inquiries and direct as required. Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client's assets.
Enforce client's rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required. Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client's property. Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required. Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures,
Client Policies and FirstService Residential Policies. Must possess a valid Ontario Security License High school diploma or equivalent preferred.
Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business The work environment characteristics are normal office conditions at an onsite community.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. FirstService Residential is North America's foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.
Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates' professional development and setting the bar for exceptional service. Embark in a fulfilling career in property management with FirstService today.
therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
FirstService Residential welcomes and encourages applications from people with disabilities. In accordance with Ontario's Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
These qualifications are determined by the unique needs of each role within our company. Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel
[email protected] Information About the AEDT - NYC Local Law 144 Applicants who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at
[email protected] will respond in accordance with Local Law 144, within 30 days.
📌 Security Concierge Supervisor (Afternoon Shift) (Aurora)
🏢 FirstService Residential
📍 Aurora