Drive enterprise customer retention and expansion at Emburse, using Salesforce, executive reviews, and product adoption strategies across strategic accounts.As a Senior Customer Success Manager, you own post-sales success for a portfolio of strategic customers. You will make solution value visible, identify upsell and cross-sell opportunities, and guide adoption. The role combines commercial growth, executive engagement, churn prevention, and cross-functional issue resolution across an AI-powered financial operations platform.Key Responsibilities:

Own strategic account relationships, retention, adoption, and churn mitigationIdentify expansion opportunities and manage renewals, quotas,



and negotiationsFacilitate Executive Business Reviews with C-suite stakeholdersResolve escalations with Product, Support, and EngineeringMaintain account health and renewal data in SalesforceRequirements:

Five-plus years in customer success, account management, or client servicesExperience managing expansion and renewal quotasFamiliarity with SaaS negotiations and renewal-risk mitigationSalesforce and Zendesk or similar case-management experienceBachelor’s degree preferred, or equivalent practical experienceBring executive communication, commercial judgment, and customer adoption expertise to strategic accounts at Emburse.

📌 Senior Customer Success Manager (Winnipeg)
🏢 Emburse
📍 Winnipeg