About MotionMarketing today runs on creative, and the teams doing it best understand that creative is both an art and a science. Rather than shipping ads and hoping they land, they build systems to understand what's driving performance, then turn those insights into repeat successes. Motion is built to help teams do exactly that.

Our platform helps marketing teams understand which of their online ads are performing best and why, so they can ship more winners across Meta, LinkedIn, TikTok, and YouTube. We found product-market fit as an analytics platform, then dove headfirst into AI over the past couple of years, and that bet is paying off: our valuation has nearly tripled in two years, and we now help some of the world's top ecommerce and DTC brands and agencies, like Vuori, AG1, and HexClad, turn insights into results. We're an ambitious team with big goals, and we're looking for talented people to help us shape the future of AI-powered marketing!

A number of teammates chose to build again here — a reflection of the trust, culture, and conviction behind what we’re building. About the Senior Customer Success Manager, Strategic Accounts roleMost CS jobs are about driving adoption of a tool. You'll own a small book of Motion's largest and most strategic customers: top DTC brands and agencies with big creative teams, big media budgets, and a lot riding on getting creative right.

They come to us because their creative process is broken. Insights are trapped in spreadsheets, testing decisions get made on gut feel, and media buyers and creative teams don't share a language. With 10–30 accounts, you'll have room to go deep in a way that a high-volume book doesn't allow.

You'll know each customer's business, org chart, goals, and creative roadmap as well as they do. They change how a company runs its creative strategy, and they become a trusted advisor to its marketing leaders along the way. You'd be early to something bigMotion found product-market fit as a creative analytics platform, then went all in on AI.

Our valuation has nearly tripled in two years, and Runneth, our AI agent, is now at the center of how customers work. That means you'd be among the first CSMs anywhere to deploy an AI agent into the workflows of large, complex marketing orgs, and you'd help define what customer success looks like now that AI is part of the job. Runneth as a strategic weapon, not a support tool.

Running live creative audits during customer calls.



Your customer conversations literally train the product. When we interview customers about their business, their goals, and how their team works, we feed that context into Runneth.

Every call you run makes the product smarter about that customer, so each conversation they have with it is more personal and more helpful than the last. Attach a customer's Creative Benchmarks report to Motion's AI, prompt it against their specific testing volume and format strategy, and benchmarking suddenly feels built for them.

The honest part: this job moves fastYou'll own 10–30 accounts, and each one matters. These are complex organizations with multiple brands or clients, several teams, and executive stakeholders who expect a strategic partner, not an account rep. It's a multi‑month engagement inside a customer's creative process, often across several teams at once.

Know each account's goals, risks, and expansion potential cold Be an industry expert that can find and close gaps in their creative strategy approach Our product ships constantly and the paid social market shifts just as fast, so the talk track you used two weeks ago might be irrelevant today. Runneth and our internal AI workflows handle the grunt work (call synthesis, audit prep, report drafts), which keeps your hours on strategy. You measure success by meetings held rather than what actually changed for the customer Own the outcome for Motion's most strategic customers.

Be accountable for retention, health, and growth across a book of high‑value accounts, including renewals and expansion in partnership with Sales. Take customers from ad‑hoc to operational. Design and lead onboarding that ends with a customer running a repeatable creative testing process across every team and brand that uses it, not just knowing where the buttons are.

Build real account plans. Map each customer's org, stakeholders, goals, and whitespace. Know where each account is headed and what it will take to get there. Understand each client's creative strategy process in depth, spot the inefficiencies, and partner with them to fix it through education, best practices,



and deeper use of Motion and Runneth.

Multi‑thread every account so change sticks and relationships survive turnover. Tie Motion's impact to the metrics marketing leaders care about, and use those conversations to shape the next phase of the partnership. Be the voice of strategic customers internally.

Your accounts will help shape the roadmap. We talk with hundreds of top DTC brands, so we see what's working before most of the market does. You'll turn that into insights for your clients and thought‑leadership content for Motion.

Customers hear back in hours, not days. We show up as trusted creative strategy partners with a real, informed point of view tailored to each client's business and goals. Vamsi moved from CS into Product Management.

The customer insight CSMs build here is exactly what our product team runs on. Carissa moved into Creative Strategy on our marketing team, then came back to CS when she realized it was her true passion. Whatever direction you grow, the depth you build with customers here travels with you. 3+ years in performance marketing, customer success, account management, or client services at a B2B SaaS company, with at least 2 years managing strategic, enterprise, or high‑value accounts Comfort building trust with senior marketing leaders (VP, CMO, agency principals) and running executive‑level conversations Experience leading complex, multi‑stakeholder onboardings and change management across teams Strong public speaking, presentation, and relationship‑building skills Bonus points : media buying or performance marketing experience (Meta, TikTok, YouTube), agency‑side experience, or a strong grasp of why creative is the biggest lever in paid media.

Competitive compensation including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend, 20 days PTO, and a $1,500 work‑from‑home stipend Remote‑first, hybrid optional: and beyond, with office hubs in Toronto, Montreal, Vancouver, and Porto Ranked #19 on G2's Best Canadian Software Companies for 2026 Day‑to‑day on Roam, an AI‑powered virtual office. In person, an annual team offsite and a summer company retreat.

Compensation: $130,000 – $160,000 USD/CAD We use artificial intelligence (AI) in certain parts of our recruiting process at Motion, ranging from administrative and efficiency‑focused support to, in some cases, conducting introductory interviews.

📌 Senior Customer Success Manager, Strategic Accounts (Winnipeg)
🏢 Motion
📍 Winnipeg