Lead Gainsight strategy and customer success technology at Equinix, using product management expertise to improve health, retention, and expansion outcomes.As Senior Product Manager, Gainsight, you will own the platform vision, roadmap, backlog, and delivery. You will translate Customer Success strategy into requirements and scalable solutions. The role partners with CS leadership, Operations, engineering, and business stakeholders across Equinix.Key Responsibilities:

Own Gainsight vision, roadmap, backlog, epics, and user storiesOptimize Cockpit, CTAs, Playbooks, Rules Engine, and Success PlansDefine health scoring, risk identification, and lifecycle modelsManage Salesforce integrations, data models, APIs, and pipelinesLead governance, testing, UAT,



reporting, and platform adoptionRequirements:

Bachelor's degree in business, computer science, engineering, or related field8+ years of product management or product owner experience5+ years of hands-on Gainsight CS platform experienceCustomer Success expertise across health, risk, renewals, and expansionExperience writing requirements and working in Agile/ScrumBring Gainsight expertise, customer success strategy, and product leadership to Equinix's retention and expansion platform.

📌 Senior Gainsight Product Manager (Winnipeg)
🏢 Equinix
📍 Winnipeg