Lead Gainsight strategy and customer success technology at Equinix, using product management expertise to improve health, retention, and expansion outcomes.

As Senior Product Manager, Gainsight, you will own the platform vision, roadmap, backlog, and delivery. You will translate Customer Success strategy into requirements and scalable solutions. The role partners with CS leadership, Operations, engineering, and business stakeholders across Equinix.

Key Responsibilities

Own Gainsight vision, roadmap, backlog, epics, and user stories

Optimize Cockpit, CTAs, Playbooks, Rules Engine, and Success Plans

Define health scoring, risk identification, and lifecycle models

Manage Salesforce integrations, data models, APIs, and pipelines

Lead governance, testing, UAT,



reporting, and platform adoption

Requirements

Bachelor's degree in business, computer science, engineering, or related field

8+ years of product management or product owner experience

5+ years of hands-on Gainsight CS platform experience

Customer Success expertise across health, risk, renewals, and expansion

Experience writing requirements and working in Agile/Scrum

Bring Gainsight expertise, customer success strategy, and product leadership to Equinix's retention and expansion platform.

📌 Senior Gainsight Product Manager (Winnipeg)
🏢 Equinix
📍 Winnipeg