Lead Gainsight product strategy at Equinix, using Customer Success expertise and platform knowledge to improve customer health and retention. Work across teams in Dallas, Tampa, or Toronto.As Senior Product Manager, Gainsight, you will own the platform vision, roadmap, backlog, and delivery. You will translate Customer Success needs into product requirements, guide Salesforce integrations, and maximize value from Equinix’s customer success technology stack.

The role reports to the Director.Key Responsibilities:

Own Gainsight vision, roadmap, backlog, epics, and acceptance criteriaOptimize Cockpit, Playbooks, Rules Engine, Health Scores, and Success PlansDefine customer health, risk, lifecycle, and journey modelsManage Salesforce data, APIs, integrations, governance, and qualityLead testing, releases,



reporting, training, and platform adoptionRequirements:

Bachelor’s degree in business, computer science, engineering, or related field8+ years product management or product owner experience5+ years hands-on Gainsight configuration, administration, and optimizationCustomer Success methodology and lifecycle management expertiseAgile, APIs, Salesforce integration, reporting, and stakeholder management experienceShape Equinix’s Gainsight platform through product leadership, customer health strategy, Salesforce integration, and measurable retention outcomes.

📌 Senior Gainsight Product Manager (Winnipeg)
🏢 Equinix
📍 Winnipeg