Build Google Contact Center AI Platform solutions with DTMF IVR and call-flow expertise at Miratech, supporting customer implementations remotely.As a Senior Google CCAIP Engineer, you will configure production cloud contact center solutions from approved business and technical specifications. Your work covers IVR menus, routing, integrations, testing, documentation, and stakeholder collaboration. Miratech supports digital transformation for enterprises worldwide.Key Responsibilities:

Build DTMF IVR menus, mappings, prompts, and navigation logicConfigure multilingual messaging, consent, and after-hours notificationsImplement queues, routing, fallbacks, overflow, callbacks, and transfersConfigure CRM, virtual agent, Agent Assist, and desktop integrationsExecute tests,



support UAT, and resolve configuration defectsRequirements:

Five-plus years building production IVR and call-flow solutionsTwo-plus years using Google Cloud Contact Center AI PlatformStrong DTMF, routing, transfer, timeout, and queue configuration knowledgeExperience with APIs, webhooks, SDKs, and conversational AI integrationsClear technical documentation and English communication skillsApply your Google CCAIP, IVR, routing, testing, and documentation expertise to Miratech contact center implementations.

📌 Senior Google Ccaip Engineer (Winnipeg)
🏢 Miratech
📍 Winnipeg