The Core Responsibilities of the Job Work alongside Product Managers, Engineering, Design and the broader digital team to identify, prioritize and deliver improvements to product features and customer journeys Gather and synthesize customer insights from feedback, app reviews, support contacts and user research to uncover pain points and opportunities Conduct competitor and market analysis to benchmark our customer experience and identify opportunities to differentiate Help define problem statements, user stories and success metrics (e.g., adoption, conversion, customer satisfaction) for new features Analyze product metrics, funnels and experiment (A/B test) results to generate insights and recommend next steps Own recurring reporting on product performance and customer experience KPIs, sharing clear daily, weekly and monthly updates with the broader team Support product launches and post-launch reviews, measuring customer impact and capturing learnings Partner with customer-facing teams (e.g., Customer Service) to ensure a seamless, consistent experience across channels Participate fully as a member of the team, contribute to a culture of customer focus, quality, innovation and teamwork, and manage own workload to meet deadlines Let's Talk About You! Bachelor's or Master's Degree in progress, in finance, business administration, commerce, economics, data analysis, marketing, engineering,



product management or any other relevant field Ability and desire to work collaboratively across functions to deliver successful outcomes; Customer-obsessed, with genuine curiosity about how people manage their money and what makes a great digital experience; Analytical and data-oriented; comfortable using data (e.g., Excel, SQL or similar) to generate reports and actionable insights; Highly organized and detail-oriented, with a passion for optimizing products efficiently and effectively; Comfortable with design, UX and technical terminology; familiarity with agile ways of working is an asset; Excellent oral and written communication skills with the ability to respond in a clear, concise, and professional manner Ability to handle multiple competing priorities in a fast-paced environment Self-starter with an inquisitive, test-and-learn mindset A strong interest in digital banking, fintech and the evolving Canadian financial services landscape How to Submit Your Application In ONE document, please submit your transcript and resume.

Failure to do so will result in your application not being considered.

What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability perks Employee Share Purchase Plan

📌 Intern - Product Management, Winter 2027 (Toronto)
🏢 Equitable Bank
📍 Toronto