Lead account management strategy at Questbank using client experience, operational risk, and performance leadership in a hybrid environment with three office days.

The Senior Manager, Account Management directs performance, strategy, and operational risk for the function. You will lead Managers and support superior client outcomes through coaching, measurable targets, and service oversight. The work spans banking transactions, escalations, compliance, and process improvement.

Key Responsibilities

Shape account management strategy, priorities, processes, and measurable targets

Lead and mentor Managers, Supervisors, and Account Management Specialists

Oversee client complaints, escalations, disputes, and formal investigations

Manage service metrics across phone, live chat, and email





Partner with teams to mitigate risk and improve processes

Requirements

Eight to ten years in banking customer service or operations

Five years developing, leading, and coaching professionals and managers

Experience with money movement, credit cards, or mortgages preferred

Post-secondary business, finance, economics, or related education preferred

Solid analytical and professional communication skills

Bring banking operations, compliance, client service, and leadership expertise to Questbank’s high-volume account management function.

📌 Senior Manager Account Management Banking (Winnipeg)
🏢 Questrade Financial Group
📍 Winnipeg