Build customer relationships and deliver digital banking support as a Senior Customer Experience Associate at Scotiabank in Calgary, Alberta. Work 30 hours weekly at Castleridge Centre.

As a senior member of Scotiabank’s Canadian Banking Branch network, you will support customers throughout their banking journeys. You will triage lobby visitors, uncover needs, explain concepts simply, and identify simple sales opportunities. The work includes day-to-day accounts, pre-approved credit opportunities, and GIC processing.

Key Responsibilities:
Lead the lobby and triage customers appropriately
Build robust relationships through excellent customer service
Identify simple sales opportunities and fulfill customer needs




Introduce mobile banking applications and digital options
Process accounts, credit opportunities, and GICs

Requirements:
Experience conducting simple sales and proactive marketing calls
Experience providing financial advice
Strong technical skills with digital banking tools
Flexible schedule availability and qualified customer assistance
Previous banking experience is a solid asset

Bring customer service, financial advice, sales, and digital banking skills to Scotiabank’s Castleridge Centre branch in Calgary.

📌 Senior Banking Customer Experience Associate Calgary
🏢 Scotiabank
📍 Calgary