Shape seamless customer journeys with BC Ferries across Victoria or Vancouver Lower Mainland, leading digital booking, eCommerce, and payment applications.

This senior leadership role oversees technology supporting schedules, bookings, terminal services, and onboard travel experiences. You will guide CRM, eBooking, and IT Digital teams while aligning roadmaps with customer needs and corporate priorities. The position combines architecture, systems integration, vendor management, agile delivery, and application operations.

Key Responsibilities

Oversee digital booking, eCommerce, and payment solutions

Build capability through coaching, mentoring, and resource planning

Partner with Customer Care, Finance, Operations, and other teams

Manage vendors, roadmaps, support arrangements, and enhancements





Resolve risks and improve reliability, integration, and service delivery

Requirements

Extensive digital, web-based, and transaction-processing application experience

Experience developing teams and managing technology resources

Experience delivering high-profile projects using agile methodologies

Experience integrating cloud and on-premises environments

Ability to influence stakeholders and explain technical concepts clearly

Bring customer application leadership, systems integration, agile expertise, and stakeholder partnership to BC Ferries digital services.

📌 Senior Manager Customer Technology (Winnipeg)
🏢 BC Ferries
📍 Winnipeg