Lead Operational Resilience at Manulife in a hybrid Toronto role, applying risk judgment and robust communication across enterprise stakeholders.

Reporting to the Director, Operational Resilience, this senior manager supports Manulife’s global ORRM second-line team. The work spans Operational Resilience, Business Continuity, Incident Management and Crisis Management. You will strengthen frameworks, challenge risks, and support consistent practices across complex operations.

Key Responsibilities

Develop Operational Resilience policies, standards, methodologies and supporting tools

Provide second-line oversight and challenge of resilience activities

Develop dashboards, indicators and insights for risk escalation

Deliver practical guidance, education and resilience training





Monitor regulations, industry practices and emerging risks

Requirements

Eight-plus years in resilience, continuity, operational or technology risk

University degree or equivalent professional experience

Knowledge of resilience, continuity and operational risk frameworks

Experience developing risk policies, indicators and supporting tools

Strong analytical, communication, collaboration and influence skills

Apply sound risk judgment and resilience expertise to strengthen Manulife’s enterprise framework, reporting, oversight and continuous improvement.

📌 Senior Manager Operational Resilience (Winnipeg)
🏢 Manulife
📍 Winnipeg