Shape end-to-end customer experiences at GreenShield as a Senior Service Designer, using journey mapping and service blueprinting in a hybrid mode.

This senior role improves experiences for customers, partners, and employees across GreenShield. You will uncover unmet needs, translate research into action, and design future-state services. The work connects business, technology, operations, and customer-facing teams to create coordinated improvements.

Key Responsibilities:
Lead discovery, analysis, and end-to-end service journey design
Create current-state and future-state journey maps and blueprints
Facilitate workshops, interviews, and co-creation sessions
Synthesize qualitative and quantitative findings into actionable strategies




Coach teams in human-centered design and systems thinking

Requirements:
At least five years in service or customer experience design
Bachelor’s degree or equivalent skilled experience
Experience creating journey, blueprint, and ecosystem maps
Experience facilitating cross-functional design activities
Knowledge of service design, research, and agile methods

Bring journey design, research, facilitation, and service blueprinting expertise to GreenShield’s mission of Better Health for All.

📌 Senior Service Design Strategist Toronto
🏢 GreenShield
📍 Toronto