Deliver polished guest service with Level as a Guest Services Agent, using reception expertise and solid interpersonal communication. Support residents, vendors, and travelers.

This customer-focused position serves Level’s hotel and residential desk needs. You will manage guest interactions, special requests, complaints, inquiries, check-in, check-out, and service recommendations. Proficiency in Microsoft Outlook, Word, Excel, and Windows supports accurate daily operations.

Key Responsibilities:
Handle guest interactions with hospitality and professionalism
Resolve complaints and answer service inquiries
Complete check-in, check-out, maintenance logs, and audits
Coordinate arrivals, deliveries, packages, mail, and luggage
Provide basic troubleshooting for Internet, television, and movies

Requirements:
High school degree or equivalent
Front office or concierge experience required
Proficiency in Microsoft Outlook, Word, Excel, and Windows
Excellent customer service and interpersonal skills
Robust communication and multitasking abilities

Bring hospitality, reception, communication, and troubleshooting skills to Level’s guest services operations supporting residents and visitors.

📌 Guest Services Agent Hotel Concierge Vancouver
🏢 Onni Group of Companies
📍 Vancouver