Lead group advantages training and client escalations at Desjardins, using advanced benefits knowledge and sound operational decisions. This hybrid role connects service and operations.

As Senior Advantages Training Coordinator, you oversee service representatives focused on proactive, positive client communications. You support planning, train Senior Group service representatives, handle complex groups, and help deliver the unit’s service offer. The position also contributes to strategic initiatives, process development, and operational results.

Key Responsibilities:
Organize team work and support operational planning
Help define and execute the unit’s service offer
Train Senior Group service representatives against targets
Handle complex groups and provide training
Manage escalations and develop client solutions

Requirements:
Bachelor’s degree in a related field
Seven years of relevant experience minimum
Two years managing or training and coaching
Advanced knowledge of group perks
Expert English proficiency for required interactions

Use group benefits expertise, training leadership, and operational judgment to advance Desjardins service results across teams.

📌 Senior Group Benefits Training Lead Toronto
🏢 Desjardins
📍 Toronto